Terms & Conditions

Effective Date: [Insert Date]

Welcome to DasiaJohnson.com ("Website"), owned and operated by Dasia M. Johnson ("Company," "Consultant," "we," "our," or "us"). By accessing this Website or engaging our services, you agree to these Terms & Conditions.

1. Services

Dasia M. Johnson provides professional Learning & Development consulting services, including but not limited to:

Instructional Design

Curriculum Development

Training Program Development

Customer Service Training

Sales Training

Customer Retention Training

Train-the-Trainer Programs

Onboarding Program Design

Learning Strategy Consulting

Process and System Rollout Training

Workshop Facilitation

Fractional Learning & Development Support

All services are subject to written proposals, service agreements, statements of work, or project contracts where applicable.

2. Client Responsibilities

Clients agree to provide timely access to information, personnel, systems, and materials necessary to complete the agreed-upon project or engagement.

Delays caused by incomplete information, unavailable stakeholders, or lack of client participation may impact project timelines and deliverables.

3. Fees and Payment

Project fees, hourly rates, retainers, and payment schedules will be outlined in a written proposal, invoice, or service agreement.

Unless otherwise stated:

Invoices are due upon receipt.

Late payments may be subject to a 1.5% monthly finance charge or the maximum amount permitted by law.

Work may be paused until outstanding balances are paid.

Deposits and retainers are non-refundable once project work has commenced.

4. Project Changes and Scope Adjustments

Any changes to the originally agreed project scope may require additional fees and timeline adjustments.

Additional work requested beyond the original agreement will be billed at the applicable hourly or project rate unless otherwise agreed in writing.

5. Intellectual Property

Upon full payment, clients receive ownership of final training materials, curriculum content, and deliverables specifically created for their organization unless otherwise specified in a written agreement.

Dasia M. Johnson retains ownership of:

Proprietary methodologies

Templates

Frameworks

Assessment models

Training processes

Instructional design systems

Pre-existing intellectual property

Nothing in these Terms transfers ownership of proprietary tools or methodologies used in delivering services.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, confidential, or sensitive business information disclosed during the engagement.

Confidential information will not be disclosed to third parties except as required by law or with written authorization from the disclosing party.

7. No Guarantee of Results

Training and consulting services are designed to improve employee knowledge, performance, adoption, and organizational effectiveness.

However, business outcomes depend on many factors beyond the Consultant's control, including leadership implementation, employee participation, organizational culture, market conditions, and operational execution.

Therefore, Dasia M. Johnson makes no guarantees regarding specific financial results, sales increases, retention rates, operational improvements, or business outcomes.

8. Cancellation and Termination

Either party may terminate a project or service engagement upon written notice.

Clients remain responsible for payment of all completed work, delivered materials, incurred expenses, and scheduled consulting time up to the termination date.

Any prepaid services already rendered are non-refundable.

9. Limitation of Liability

To the maximum extent permitted by law, Dasia M. Johnson shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of this Website or the services provided.

The Consultant's total liability under any claim shall not exceed the total amount paid by the client for the specific engagement giving rise to the claim.

10. Website Content

All content on this Website, including text, graphics, designs, service descriptions, training materials, branding, and intellectual property, is protected by applicable copyright and intellectual property laws.

Content may not be copied, reproduced, distributed, or used without prior written permission.

11. Third-Party Resources

The Website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, security, or practices of any third-party websites.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

Any disputes arising from these Terms or related services shall be resolved in the state or federal courts located within North Carolina.

13. Updates to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this Website with a revised effective date.

Continued use of the Website or services following any changes constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms & Conditions or our services, please contact:

Dasia M. Johnson
Learning & Development Consultant

Email: [email protected]

Website: www.dasiajohnson.com